Great service FNB ewallet consultant

<p>I send R100 to my sister @ ********** 9045 on 23/03/2017.After some time my sister told me she didn't get it that she has changed her number and she only uses the above number on whatsapp<br />As per FNB policy money not withdrawn from e-wallet will be returned to the sender's bank account after 12 days. This did not happen initially and when i called to get it reversed i was told i would have to pay R50 which i was not happy about as this is not stated in the ewallet policy and the policy also doesn't state that automatic reversals only happens on numbers that has not previously used ewallet.</p> <p> </p> <p>Tshepiso was amazing. She listened to my complaint and the way she took over the query from the previous consultant was something I haven't experienced in a while. I appreciate how she made the query her owe and how she followed through on her promise to call me back once she has feedback. I must say i didn't really think that she would call me back and on top of that she had asked me to give her until the end of the day to come back to me but she came back to me in about an hour's time.</p> <p> </p> <p>This kind of service from Tshepiso is world class.</p>