Great Service Ever!

It was 27 minutes after 9 pm when I received an sms notification notifying me that an amount of R2 679.58 was debited from my account. I panicked and contacted the ***** department immediately hence I was under the impression that this transaction was unauthorized. The ***** department cancelled the card used for the transaction to stop any further transactions from going through. After few minutes of enquiring on myside with my creditors it turned out that the transaction was from one of my subscriptions which I had initially cancelled but the cancellation was not processed correctly hence the transaction went through, so I contacted the service provider and instructed them to correctly cancel my subscription and process a refund from their side. Which was done however the only issue that the refund was processed using my card number which was initially cancelled by the ***** department. I then contacted the ***** department and advise them accordingly but unfortunately they could not assist from their side so they transferred me to the credit card authorizations desk for further assistance, that’s when I spoke to Khubeka Thokozani, a professional banker who handled my query to my best satisfaction, within few minutes of speaking to her, funds where reversed back into my account. I have always been pleased with the service I receive from FNB, However Thokozani's professionalism and ability to get to the bottom of the situation quickly exceeded my expectations. Such a commitment to great customer service is to be commended. You can be sure that I will continue to do business with FNB for years to come.