Great Service/ Efficiency/ Going the extra mile

Good Day, <br> <br> Yesterday I was in a pickle as my Revolving loan was blocked and I didn't know that this happens when your account is overdrawn (due to a debit order which came off on a sunday?). I was so worried because I couldn't transfer money (all of which I paid into the revolving loan) and other debit orders would be coming off.<br> <br> Akhona advised me that I could apply for an overdraft and my debit orders wouldn't bounce, I was approved and 3 hours after I thought I was being processed (as I sent to the group email address), she contacted me letting me know that I didn't CC her so she may process ASAP. Once I CC'd her in, the overdraft was in my account within 5 minutes.<br> <br> She is an absolute lifesaver and star!!!!