1 reviews | Active since Nov 2019
Great service
I opened my FNB account in August 2017, to this day I have never had any queries with FNB. The customer care is impeccable. I had mistakenly increased limits on payments via app not card and the fact that I needed to use my card to make a huge payment and couldn't because of limits frustrated me. I went to the branch and Setsing, Phuthaditjhaba to check if there was a problem with my card. Did I mention that their customer care is excellent? I got there and before I could get a receipt to be assisted, a staff member approached me to ask what I need assistance with before I go and queue. I explained to him my frustration. He kindly assisted me with the card limits on the app and explained why they were different. I was done in 5 minutes. Big ups FNB.
I've received your compliment that you logged. Thank you so much for taking the time to compliment one of our Branch.
I will be sure to pass on your thanks and comments to management and I am so pleased that we've managed to live up to our brand's slogan "How can we help you?"
Ref: ***NF
Regards
Hello Peter Complaints Team
***
I've received your compliment that you logged. Thank you so much for taking the time to compliment one of our Branch.
I will be sure to pass on your thanks and comments to management and I am so pleased that we've managed to live up to our brand's slogan "How can we help you?"
Ref: ***NF
Regards
Hello Peter Complaints Team
***
