MM
Mamokete M

1 reviews | Active since Nov 2019

23 Feb 2020, 13:25

Great service

I opened my FNB account in August 2017, to this day I have never had any queries with FNB. The customer care is impeccable. I had mistakenly increased limits on payments via app not card and the fact that I needed to use my card to make a huge payment and couldn't because of limits frustrated me. I went to the branch and Setsing, Phuthaditjhaba to check if there was a problem with my card. Did I mention that their customer care is excellent? I got there and before I could get a receipt to be assisted, a staff member approached me to ask what I need assistance with before I go and queue. I explained to him my frustration. He kindly assisted me with the card limits on the app and explained why they were different. I was done in 5 minutes. Big ups FNB.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply24 Feb 2020, 14:52
Official
Good Day

I've received your compliment that you logged. Thank you so much for taking the time to compliment one of our Branch.
 
 I will be sure to pass on your thanks and comments to management and I am so pleased that we've managed to live up to our brand's slogan "How can we help you?"

We are truly glad to hear of the wonderful service you have received from our staff.
 Ref:  ***NF
 
 Regards 

Hello Peter Complaints Team 

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