AM
Andre M

1 reviews | Active since Nov 2011

25 Oct 2017, 17:18

Great Response to Complaint

I had been trying to contact Mr Delivery to arrange to have my cards delivered for more than a week, and as they do not respond to negative publicity on hellopeter.com, I wrote a review on FNB's association with them (Time to Wake Up and Smell the Courier Coffee). Within 15 minutes of my review the bank had contacted me, and within 10 minutes of speaking to Byron, Mr Delivery phoned to set up a delivery date.

So a big thumbs up to FNB's complaints department. However, I still strongly believe that FNB should cut all ties with Mr Delivery as that company is not doing FNB's image any favours.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply26 Oct 2017, 09:03
Official

Good Day

Thank you for your response.

We have responded to you on your previous complaint hence the call received from credit card.

We thank you for the feedback on this matter and once again apologise for the delay on behalf of CCD Couriers.

We value you as our client.

Kind regrads,

Hello Peter Team