Great Response from Elvira

I was keen order a Smart Device from FNB. After waiting two weeks for feedback and several calls logged with FNB reference Smart device, i was ready to give up and purchase it myself from an online retail store. <br> After making one last call - i got hold of - Elvira Otto - who managed to assist GREATLY and process my request for a new device. <br> The reason for my compliment is because she constantly updated me with all of the information that was required, made contact with Sales team to actually get them to do their job. She provided me with deadlines as to when someone would contact me, which they did. <br> After the transaction was completed she also contacted me to confirm i was happy with the process. <br> Excellent service - Thanks Elvira for making the process as smooth as possible - <br> Due to Elvira my confidence in what i think a great bank has been restored - will keep promoting the FNB brand to friends and family!!