Great online Customer service from Mpho, Megan and Given

I arrived in Vietnam about 3 weeks ago and dropped my wallet in the taxi that collected me at the airport. I immediately called the taxi service but the operator on the other end could not understand what I was trying to explain to her due to the language barrier. I logged into my FNB banking app and was advised to cancel my card and do online transfers to my friend that is also in Vietnam's account. I was fine with that but then was ****** of my phone on Sunday evening. Monday morning I attempted to do a transfer from my internet banking on my laptop as I could not log into my new phones FNB app hence my card that's canceled only to find out that I need to retrieve my OTP from my app. I was in a frantic panic being stuck in a foreign country with no access to any of my finances back home. I then went online and was very blessed to be assisted by Mpho Kgomo, after I had numerous chats with a few UNHELPFUL agents. Mpho was really interested in helping me and went out of his way and even called me on my international number. He then proceeded to call the online customer service department and find out what they can do to assist me. He then transferred me to a agent called Megan - also, once again I was amused by how helpful she was and assured me that they will change my OTP settings and contact me within 24hours. Exactly 23 hours passed and another helpful agent called Given contacted me and was on the phone with me guiding me and even stayed online to see if I succeeded in transferring money to my friends account. Very well done to all three of them, they went over and above and over exceeded my expectations. I wish SA can get more people like there 3 in the customer service industry. I am very grateful for their assistance. To a job well done.!!! Thank you guys once again - Mpho, Megan and Given!!! You guys are great!!!