Great feedback and timely response to complaint

I recently had a complaint regarding the status of my accounts and requests that were not followed through. <br> <br> Calvin Chapman from FNB contacted me the very next day and provided me with sufficient information on the matter as well as the correct documentation to ensure that we correct the issue. He showed initiative and went out of his way to ensure I was refunded and that my requests were approved appropriately. His feedback was timely and kept me updated through the whole process which he dealt with in a very professional manner. I am very impressed and I am once more a very satisfied FNB customer. Thanks Calvin!