Great disappointment with FNB

I have settled my accounts with FNB more than 8 months ago and the accounts are still reflecting on my credit report as arrears. The account was never closed, and I never received a paid-up letter from FNB after I have requested this numerous times. I have also made contact with the private client's department, complaints department and their credit department to have my details updated on the credit bureaus. To date nothing has been updated and I have not received my paid-up letter. I am deeply disappointed in the service from FNB as this matter has negatively impacted my credit score as well as the opportunity to obtain any other credit. I am still receiving messages from attorneys requesting payments for these accounts that have been settled months ago, almost a year ago.