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nadia C

1 reviews | Active since Dec 2014

23 May 2018, 17:09

GREAT customer service and follow up!

Their was a misunderstanding regarding the delivery of my Credit card and I must say after I complained FNB has gone out of their way to accommodate me, especially the FNB Somerset West branch! This commitment to customer service was the reason I joined FNB and will keep telling everyone of the great service I receive from you! Thank you for your great customer service!

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Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply24 May 2018, 09:31
Official

Good day Nadia,

I have received the compliment that you have logged. Thank you so much for taking the time to compliment the service you received from the staff at FNB Somerset West Branch.

I will be sure to pass on your thanks and comments to management and I am so pleased that we've managed to live up to our brand's slogan "How can we help you?"

We are truly glad to hear of the wonderful service you have received from our staff.
***.

Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one)

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nadia C's update24 May 2018, 12:58
Reviewer Update
Hi They were so concerned to get the card to me yesterday, but is almost the end of today and have still not received the card?