Great attitude & resolution of second incident

My FNB Smart device contract was loaded incorrectly in October 2014. Keegan assisted me until the issue was rectified and provided feedback on numerous occasion. After the second time that my FNB Smart Device contract was loaded incorrectly (after it was corrected following the first issue), Keegan once again assisted and escalated the problem, which is now resolved.<br> Keegan is a pleasure to deal with, is easily understood which also makes for a pleasant change when dealing with call centre agents, and his positive manner is an asset to any organization.<br> Well done and thank you Keegan