Great Attitude from an employee

Sadly most retail outlets and banks that we frequent we are often greeted by unmotivated or rude staff and it seems to be accepted as being the norm, which of course it should not be.<br> This morning my wife and I went to FNB in the local Highveld Mall as I am contemplating moving my accounts and home bond there I do already have a savings account at this branch and to date I have been happy with the service received.<br> There were quite a few people in the line in front of us and whilst waiting we were politely greeted by a young lady.<br> We explained to her the purpose of our visit and she explained to us that we would be better served by seeing one of their consultants there and she promptly went to see if one was available.<br> The consultant was engaged with another client but Sonto went out of her way to take our details and to pass them onto the consultant as soon as he/she is free.<br> At all times Sonta's cheerful attitude towards us made us feel very comfortable and wanting to do business with this particular branch.<br> As this type of service / attitude towards prospective and exsisting clients is becoming so rare when it is received I feel it must be complimented on. Thank You Sonto.