1 reviews | Active since Oct 2010
Great Adds BUT BAD Service
<p>I visited FNB menlyn branch. My one account's card is rejected at an atm. So have to re-order a new one. Filled in the form at reception, took a seat and then after while asked when I will be called. Told "Oh you were skipped We will call you later" Nice disrespect for the customer. Shame on FNB. Does any one know which bank value their customers as FNB clearly dont?</p>
Good day Mr. andre64
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
Good day Mr. andre64
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
I hope all people look at the reply of FNB. I was inconvenienced, my time was wasted, i was ignored and all they can do is log a call and give them 25 -48 working hours. That is more than a week. It is really absurd and pathetic
I hope all people look at the reply of FNB. I was inconvenienced, my time was wasted, i was ignored and all they can do is log a call and give them 25 -48 working hours. That is more than a week. It is really absurd and pathetic