1 reviews | Active since Oct 2010
Great Adds BUT BAD Service
<p>Well You have a personal banker.... You online send a query..... You get an automated response that they will resolve in 1 business day ..... the nothing resolved, no email, no telephone, no contact. Just a misleading the public mentality at FNB.</p> <p> </p> <p>Then they send you a message your credit card is overdrawn - I have not even used it. I deposit money in it then I transfer money from it - can never exceed the available limit. BUT they say I used it ..... ****...... When i did phone them on the number they give they say oh its the query department - A Thumi and when I ask to be put through as she is incapable of answering my questions she puts the phone down. Yes I am white she is black so another ****** incident. Get the whites back. Whata a rasist bunch of people FNB is.</p>
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***.
Regards Complaints Resolution
Naomi Petersen
Email address: ***
*** (option one)
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***.
Regards Complaints Resolution
Naomi Petersen
Email address: ***
*** (option one)
The system of FNB is very slick. YOu lodge a complaint and they have an auto resonder. That I get allways. BUt have they phoned back? Not yet. So is complaint adressed? NO.
What happens when they phone back ......... Last time when i did this I explained my whole story that my card dont want to work - I need a new one - Branch was ****** so I left. This took 5 -7 minutes. The guy after listening me out (thats great) said I dont know if you lost your card or what happened but ........ Then I cut him short and said I am ending the call as he clearly did not listen. He went through the motions BUT he did not listen. Today after more than a month I still have a card that dont work. The same will happen here. So change to the rating?????? Not in my lifetime.
The system of FNB is very slick. YOu lodge a complaint and they have an auto resonder. That I get allways. BUt have they phoned back? Not yet. So is complaint adressed? NO.
What happens when they phone back ......... Last time when i did this I explained my whole story that my card dont want to work - I need a new one - Branch was ****** so I left. This took 5 -7 minutes. The guy after listening me out (thats great) said I dont know if you lost your card or what happened but ........ Then I cut him short and said I am ending the call as he clearly did not listen. He went through the motions BUT he did not listen. Today after more than a month I still have a card that dont work. The same will happen here. So change to the rating?????? Not in my lifetime.