Got e-mail that my information was updated, BUT...

Item: FNB (First National Bank)
Rating: 2
Author: Rina G

Sent a letter through to FRB Debt Review Centre on the 14 th of DECEMBER, that I am not under debt review. THIS LETTER IS FROM THE NCR - my debt counsellor from 2009, has been liquidated. Got an e-mail eventually on 14 JANUARY, that my record has been updated AT THIS CENTRE. HOWEVER, TODAY I GOT AN E-MAIL THAT I MUST CONTACT MY DEBT COUNSELLOR. THE LETTER FROM THE NCR WAS SENT TO THEM...THIS IS NOT THE FIRST TIME THAT I AM COMPLAINING ABOUT FNB...!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! WHAT IS GOING ON???

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Replies (1)

FNB (First National Bank)'s replyOfficial

19 Jan 2016, 16:21

Hello Rgremels,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 851319.

Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)

FNB (First National Bank)'s reply19 Jan 2016, 16:21

Official