Goodbye FNB.

Good day FNB. This is to inform you that I am switching my home loan away from you for the following reasons: I requested a rates review on 5 February through FNB internet banking. the query was closed without any communication from FNB. On around 28 August, I went to the Centurion lifestyle branch where I enquired about switching a home loan on my second property from ABSA to FNB. I spoke to both a consultant and a bank manager. They was unable to assist but promised to get somebody to contact me. Nobody bothered to get in touch. I am currently using my FNB cheque account as my primary bank account but I will definitely reconsider this because even though I have been an FNB for over 30 years, I am clearly not valued as a customer by FNB.