GOODBYE FNB

I have been an FNB client for my whole and recently app**** for a pre-approval on a building loan. I have submitted the application and all the required documents on 13 November 2020 and to date (25/11/2020) I don't have a definite answer. I am a Private Wealth client of FNB for the past 3 years and you would expect that things would go faster and easier because of this, never mind the ridiculous monthly fee that you are paying, but I don't receive feedback from my banker unless I phone and follow up and I always get the same answer. Now (as per feedback received yesterday late afternoon (after I followed up again) they want to approve the loan on half the amount that I app**** for (which is not even definitely approved) !!! I thought they were making a joke until I realized my banker is serious. ***!!! My banker said that she would come back to me, but till now I have not received any feedback (AGAIN) and when I followed up she indicated that she is still trying to get a meeting arranged with the Credit Manager. Is there really only 1 person that approve each and every home loan for the whole of FNB???? I don't have any debt except for my current home loan with another institution which is more than 60% paid off in 2 years time. Is it because I am actually a good payer or a good saver when it comes to money and therefor they say that you must have debt to a qualify for a debt??? WORST WORST SERVICE. Needles to say, I am in the process of opening an account with another bank and so are my husband which is also with FNB. Thank you FNB for your "AWESOME LOYALTY, CUSTOMER SERVICES AND PRIVATE BANKING SERVICES'", you have just lost a loyal client who were banking with you for more than 25 years!!