Goodbye FNB

What ******* experience. A 'I don't care' bank. Not available if you need them urgently, although their TV ads say the opposite. Just unbelievable since FNB tried to win me over [and did] from Standard Bank! Credit card ***** appeared on my account marked as '@Airbnb Ref. HMAEKTTEST' to the amount of R2,246.80 dated 14 July 2019. A SECOND ********** purchase on 15th July '@Airbnb Ref. HMAEKTTEST' to the amount of R1,786.52. A total of R4,033.32. Phoning FNB credit card ***** a case was opened on 16 July. I was told they will immediately investigate and 'hopefully' reverse payment..... FNB reversed only ONE purchase. The next day this purchase was reversed back to FNB again! And DID I try to get help from FNB....I spent a R275 Vodacom voucher on 20 July 'hanging on', waiting for credit card ***** to take my call..... which no one did. I then went to FNB Menlyn Maine Branch [Pretoria] and had a manager assist me..... he ALSO held on for 45 min. without getting through to his own bank's card division! I sat at Menlyn Maine Centre phoning *** with no connection after 29.29 min. [I have a screen shot as proof]. I am a game ranger, not earning millions and this experience is extremely traumatic. I leave for Botswana 21/7/2019 without money I need desperately! This loss covers my fuel only! Now it's back to Standard Bank, where I had good service [albeit higher bank charges and interest rates, being the reason I left for FNB]. I guess you pay for what you get.