Goodbye FNB
On 20-February-2019, I made a payment into an incorrect account and realised the mistake immediately. I contacted FNB right away. They requested that I completed a reversal form and mail it back to them, which I did right away..
After not receiving any feedback from FNB for a month, I followed up with them this week only to be told today that they were unable to reverse the payment and they suggested that I take it up with the recipient in the small claims court.
Well, FNB, to safe myself that trouble, I will write off that money as well as my dealings with you. I will close my account this week and move over to Capitec like the rest of the country.
Cheers!
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FNB (First National Bank)'s replyOfficial
20 Mar 2019, 09:20Good Day Werner Homann
Thank you for bringing this to our attention. We acknowledge your complaint. It has been routed to the relevant department and feedback will be provided shortly. I do apologize for any inconvenience caused.
Ref: ***NF
Regards, Hello Peter Team Tel number: ***
Thank you for bringing this to our attention. We acknowledge your complaint. It has been routed to the relevant department and feedback will be provided shortly. I do apologize for any inconvenience caused.
Ref: ***NF
Regards, Hello Peter Team Tel number: ***
FNB (First National Bank)'s reply20 Mar 2019, 09:20
Official
Good Day Werner Homann
Thank you for bringing this to our attention. We acknowledge your complaint. It has been routed to the relevant department and feedback will be provided shortly. I do apologize for any inconvenience caused.
Ref: ***NF
Regards, Hello Peter Team Tel number: ***
Thank you for bringing this to our attention. We acknowledge your complaint. It has been routed to the relevant department and feedback will be provided shortly. I do apologize for any inconvenience caused.
Ref: ***NF
Regards, Hello Peter Team Tel number: ***