1 reviews | Active since Jan 2012
Goodbye FNB
So, after almost 5 months of e-mails, and complaints, a few reviews on HelloPeter and 3 phone calls this is what it comes to. I will be closing my account at FNB and moving it to Nedank. The level of service at FNB is appalling to say the least, and the attitude of one, Thabo Nkosi, Branch Manager at Thabazimbi branch has lead me to this decision. I feel everybody deserves to receive good service from their bank, no matter how much money goes through their account every month. I also feel that every single customer should be treated with respect, especially, but not only, when they have a problem. If you get phoned by an arrogant Manager, who does not understand these basics about customer care, then I feel my time at FNB has come to an end. Truly and completely sad and disappointing with the way in which this matter was handled by FNB. Would I recommend this bank to anybody.....MOST DEFINITELY NOT!!!
Good Day Christoff,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Good Day Christoff,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
