1 reviews | Active since Nov 2011
Goodbye FNB
I am unsatisfied with the level of service that I have received from FNB Private Banking. I have banked with FNB for 10 years now and I expected more from them. All my previous private bankers were great until my recent one. Not once have I had a good service from her. She is never available and she rarely responds to my emails. I have tried to escalate this to the supervisor, but they never answer their phone. I left messages to phone me back and it now a new week and still no contact from my banker or her supervisor.
I have reached out to Investec and they were very quick to respond. I have an appointment with their private banker this week to facilitate my move over to them. I used to be so happy with FNB's service and used to brag about it, but I sadly cannot do so anymore.
Goodbye FNB.
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)