Good service, absolutely terrible communication.

In a previous review I lamented that it was almost impossible to get hold of someone who knows what's going on at FNB, and that has not changed.

The automated phone system continues to be byzantine and ridiculous, it's still impossible to get a straight answer out of anyone because they literally do not know, and yeah, they were three days late with their first response to my dispute.

However, once they actually got moving, the entire situation was resolved before the end of the week. The majority of the people I spoke to did their best to help me, hampered by internal policies that make clear communication impossible - for example, there appears to be no way for anyone to contact the Disputes department except email, which they take days to respond do.

I guess in conclusion the actual work they did was brilliant and quick once they got started, but better communication would have meant a lot less stress for me - and probably for the unfortunate call centre agents who had to deal with me.