Good product, shoddy service.

My phones simcard randomly stopped working on Wednesday. By Friday, after repeated calls and requests to only be helped via email as I could not make or recieve calls, I was eventually told to get a simswap. Simswap had to be done twice before my new simcard eventually worked.. which only lasted for 24 hours. By Monday morning I couldn't make calls, send sms's or use my data.

On top of that, my wife's FNB Connect cuts off all calls after 3 minutes, so now I can't even chat to the agents to try and sort my sims new issue out. When I do get through to an agent, they have issues accessing the system and then send me straight back to the menu at which point I've hit 3 min and my wife's FNB connect sim cuts the call

If it wasn't so ridiculous it would actually be funny. Please, FNB Connect, get your act together. Please help.