Good policies in place to reimburse clients in cases of *****

I had an issue where my card was ****** and so much money was used at toll gates I was afraid to add it up. I called them non-stop. I kept getting conflicting information, but after a month most of my money had been returned and the charged incurred when the toll gate shopping spree landed my account on the negative balance were reversed. I still want to close my account with FNB but only because the toll gates are taking long to hotlist my card and this is still happening. I will be opening another account with them. I won't forget again how they realised my card had been cloned and called me to cancel it, when I wasn't aware myself. I am glad. Next time I will give 5 stars if the employees all give advice that does not contradict.... Thanks FNB.