IG
Izzy G

1 reviews | Active since Sept 2015

05 Sept 2015, 16:51

Good on paper(Great inconvenience)

Good day<br> <br> So i get referred by a friend to Fnb a supposedly a good and convenient banking facility. The referral was so impressive and the adds convincing. After a sequence of bad experience from Absa. I proceeded to move all my accounts and my associates to FNB. This year alone I've had my Fnb account de*****ed, 4 months ago already. After a series of calls to their call centre and followed every instruction, destroyed my card sent them a picture, im yet to get a cent back.<br> Took out a cellphone contract with FNB 6 months ago. Submitted my salary advice, advised the call centre agent that as she can see, my salary reflects on the 26th of every month. For some odd reason she decided to put it down for the 25th. I have made numerous calls to rectify this, I'm yet to see positive result. I just keep being charged RD. My application has been rejected by an FNB subsidiary ''Westbank'' twice this year alone for having 2 RD's on my FNB account, both RD's deducted monthly by FNB on the wrong date after i had tried so hard to rectify.<br> Now I have to wait 3 more months to put in another application addition to everything els I think its high time I and all the protege give NEDBANK a chance.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply07 Sept 2015, 12:03
Official
Hello IzzyG,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is 755507.

Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)