AP
Atish P

1 reviews | Active since Jun 2021

23 Feb 2022, 15:43

GOOD LUCK OPENING AN ACCOUNT ONLINE...WORST EXPERIENCE.

i wish i could go lower than 1 star RATING, after jumping hoops and dealing with staff working from home who have no interest in helping customers i finally got my card. ..but alas more hoops to jump and more hurdles, so i get my card finally..shewww a relief you may think ....but it is not over because FNB has to make sure they make your lives miserable first before you can use your card. so its more calls to their slow centre, TRANSFER UPON TRANSFER MORE...and surprise surprise no help. opening an account online is not as easy as they make it out to be...you will eventually have to go into the branch because even though you give them fica docs and they deliver your card nobody can assist to activate your card except for the staff at the bank BECAUSE YOU ARE NOT VERIFIED...wise words from Nelisiwe from premier banking....but guess what my wife activated her card over the phone, goes to show everyone is lost and nobody sings the same song at this bank. SO WHY DELIVER ALL THE CARDS IF I AM UNVERIFIED, HOW IS IT THAT MY WIFE IS ACTIVATED YET NOBODY CAN ACTIVATE MY CARD. IM DONE WITH CALLING YOUR CALL CENTER.

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