Good day My name is Tafara Passmore Sairai

Good day My name is Tafara Passmore Sairai. I lost my work permit so I went to FNB to ask for them to print for me a copy since I submitted my permit there last month and they scanned it into their system. However they couldn't help me because they said the copy will have details of the person who would help me. I need this copy urgently for some applications. Please help.