Good day . i am very very unhappy with the service i do receive from the bank. 3 month ago my husband and i went to the bank so that the bond deduction can be change from one account to his. we filled in the forms it was never done. i kept on following up

Good day . i am very very unhappy with the service i do receive from the bank. 3 month ago my husband and i went to the bank so that the bond deduction can be change from one account to his. we filled in the forms it was never done. i kept on following up and no one assisted. a month ago an agent called confirm that the bond will be deducted from my husband account as per arrangement we made provision so that the bond can go off his account. To my surprise this morning the bond went again off from my account., we ae very unhappy . Very unhappy clients. i tried chatting on the fnb app asked them about my debit orders they asked me the same question what debit orders cant you go check if i have asked you. i asked assistance about our bond the chat just said cant assist contact home loans but we asked and the agent confirm you number 16 in line and than just ended the chat. bad service!!!