MP
Matshidiso P

1 reviews | Active since Feb 2018

20 Oct 2018, 08:35

Good customer service at Jabulani mall

The ladies that work at the Jabulani mall branch give outstanding customer service, the likes of Mpho and one that helped me with my ***** case (forgot her name). They are all doing a great job.

Suggestion: there was one guy helping walk-ins and online bankers and it was month end so he was very busy try to help everyone. One more person to help at the door with that during month end would help avoid confusion

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply22 Oct 2018, 09:57
Official

Good Day Miss M Phakoe

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to the relevant department to investigate and provide resolution.

Feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***