1 reviews | Active since Jul 2012
Good Bye, FNB
So for the first time, I had my Salary paid into my new FNB Premier Check Account account. Stopped at a petrol station to draw money from an ATM so that I can put petrol in my car only to find out that my account is frozen. So I had to drive from Benoni to Edenvale, drop op my husband at work and drive to my office in Kempton Park ... ON FUMES. Called FNB only to find out that they froze my account because of outstanding paperwork. No one called me or let me know or received a email or nothing. The person who assisted me unfroze my account.
So first thing I did was, log onto my online banking to Transfer my rent. FNB to FNB - money still not reflecting. I call my team of Premier Bankers again, after holding for a very long time, i was told to do the transaction again???? (so i must transfer my money again??). I refused, so they told me FNB to FNB can take 24 hours to reflect. I never had this issue with my previous bank and sad to say, that tomorrow I will be back at Nedbank to open a new account, and right after back at FNB to close that one. So far dealing with FNB has been more inconvenient than necessary. Good Bye, FNB.
Hello JanineDoubell ,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Hello JanineDoubell ,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
