Goldstar debit order ... *****

I have an unauthorized debit order... Goldstar... R95 that went off my account the 24th May.

I received a message saying a new debit order had gone off my account. I knew I hadn't authorised any debit order so I investigated further.

I'd never heard of Goldstar. I tried to reverse the debit order on the app and was told I have to upload an affidavit.

My question is surely FNB should investigate and give me proof that I authorised it. Why should I go stand in a queue to sign an affidavit when I didn't authorize it.

This is extremely frustrating for me.

In the past if an amount was less than R250 and it was unauthorized we could stop and reverse immediately.

Why did this change??? It was much easier to cancel a *****ulent debit order ... now it's all for the benefit of the *****sters.

I'm really not happy.