Golden walk germiston branch staff must get special training for customer service

Golden walk branch services is extremely bad. I went there the guy at the ATM I asked him I forgot my pin of the app so I need help he said there's nothing that can be done so I said what do you mean he said ok go inside and sit there without a token nothing I sat for more than an hour while I was the only customer sitting there for that long 3 of them were standing at the door chatting laughing. I eventually went to them straight and when I got there I explained my problem to them now all 3 and said my app is now Blocked they said there's nothing that can be done as I don't have an card with them but only have a bond account with them. Like really fnb I curse the day I accepted financing for my house with fnb. Germiston is the only near place while sitting there a lady passed by me who works there and said weren't I there yesterday with an attitude I said yes she then passed. Several times I go to Golden walk I don't get the service I expect.