Gold vs Premier - Better off with the cheaper option.

<p>For interests sake I contacted FNB last week to find out what the benefits are of paying more for a Premier account than keeping the Gold option I had a little over a year ago.<br /><br />See the attachement for the response I received a WEEK later. Ironic that it's mentioned there that you get access to a GROUP of Premier Bankers 24/7...and yet it takes a week to get a response from them. You also get access to a GROUP of bankers with one of their cheaper banking options, and they too will take a week to respond.. in fact, you may even get a response sooner.<br /><br />Due to a lack of security, my bank account was basically cleared out in December by a *********, and a week later resolved (which isn't bad), but I am yet to receive feedback from my "Premier Banker" who decided it's better to ignore my e-mails and hope for the issue to go away. In the same period, three of my colleagues also had ***** committed on their accounts and the same story repeated.<br /><br />I will be considering other banks today. If you want to pay for status, that's fine, but there are other criteria that was not mentioned in her mail that you need to be aware of, like the fact that you will earn less e-bucks if you opt for the Premier banking account because the criteria for earning e-bucks changes.<br /><br />I cannot believe that these banks take us for idiots. There is a ton of information available online, don't just bend over and take it from them. If you're unhappy - move. Better to take a change with someone else and hope for improvement, than stick with one bank like FNB and just get ****d over and over.<br /><br />I must admit, when I left Standard Banks all those years ago, my initial impression of FNB was great. Sadly as they managed to gain market share, the quality of their service went down and their pricing increased.<br /><br />I don't foresee any improvements for the near future, and if there were any, the costs for improvment would probably be absorbed by shifting it to our account fees.<br /><br />Sad, sad times for SA ahead.. <br /><br />PS: FNB - I've sent a request for the documentation to downgrade my account. Please do not bother responding to this report until it's been resolved, and if you are unable to forward some simple documents to me, then just don't bother responding at all.</p>