Gold Credit Card Application

I app**** for a Gold credit card online and submitted all the relevant documentation. That was on 15 September 2017. On the same day, I received an email stating that my credit card application has been approved. On Monday, the 18th of September 2017, I received a phone call from FNB (cannot remember the agent's name). They confirmed the approval of the credit card and the quotation. She even confirmed the address to courier the credit card to and promised a 3-5 day turnaround time. She asked to cut the call as her system was giving her problems. I waited for her to call back but she never did. On 19 September 2017, I decided to follow up on this. I spoke to Busi, who sounded very unprofessional and tired. She did not even sound interested and I had to probe her for information. Busi said my documents were only received today (19/09/2017) and my application is still in process, that my credit card is not yet approved.

On 20 September 2017, I sent back the signed quotation. Today (26/09/2017), I received an email asking me to send the signed quotation AGAIN!!! This is ridiculous!!!

They are now telling me about a credit card downgrade application!!!

I HATE FNB!!!

Thanks