1 reviews | Active since Dec 2016
Gold cheque account card expired
<p>1st off let me start with IF YOU CAN AVOID USING FNB DO SO BY ALL MEANS. My experience with them has been nothing but extremely painful. From opening a shared credit card to now just getting my expired gold cheque account card replaced. They pride themselves that you can do anything online and through their app but that is so far from the truth. I'm also still waiting to get documentation on how they keep your contact list safe as their app has full access to your gallery and contact list. In other word they can use it for their own purposes. They have haunted me to become a premier banking customer but if you walk into any branch there is no premier banking service you have to wait in line the same as everyone else. If you phone them they have generic answerers to all your questions. Let a ATM swallow your card as n premier banking customer and it takes 2 weeks to get a new one It has happened to a friend of mine.. They trying sell you a cell phone and and…. Man I think FNB should close their banking service and become a full time cell phone company… As they clearly lack banking service and has the same service as a cell phone company… As off today I'll start by closing my investments account and just use them for their eBucks..</p>
Good day Mr. Abrie_Nel
Thank you for providing us with details of your service experience. We do apologize for the experience in question.
In lieu of this experience we have logged this matter as a high level complaint with the following reference numbers: *** & ***.
You will receive feedback in 24 to 48 working hours.
Thanks Regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W); ***
E-mail: ***
Good day Mr. Abrie_Nel
Thank you for providing us with details of your service experience. We do apologize for the experience in question.
In lieu of this experience we have logged this matter as a high level complaint with the following reference numbers: *** & ***.
You will receive feedback in 24 to 48 working hours.
Thanks Regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W); ***
E-mail: ***
Update 29 Dec 2016
FNB did get back to me as stated. They did send me a new card as my old one expired I noticed they charged me for a replacement card and thus logged a call asking if they do charge for expired cards. As Below:
Thank you for logging your Query with us. You will be contacted within 24-48 business hours to acknowledge your Query. Kindly note your Query reference number is: ********** Q.
To follow up on your Query please contact ********** and quote your reference number.
Alternatively, please email us at **********
Regards,
FNB Care Team
Thu Dec 15 07:41:34 SAST 2016.
I haven't heard from them yet!! Oh and then they will contact you as soon as you start making them look bad on social media this proves my point that hey don't really contact you when you complain via their own channels.
The documentation they provided on why they need access to your contact list via their app was an email from their customer care representative. What a joke that is, so they couldn't provide proof in that matter!!!
Update 29 Dec 2016
FNB did get back to me as stated. They did send me a new card as my old one expired I noticed they charged me for a replacement card and thus logged a call asking if they do charge for expired cards. As Below:
Thank you for logging your Query with us. You will be contacted within 24-48 business hours to acknowledge your Query. Kindly note your Query reference number is: ********** Q.
To follow up on your Query please contact ********** and quote your reference number.
Alternatively, please email us at **********
Regards,
FNB Care Team
Thu Dec 15 07:41:34 SAST 2016.
I haven't heard from them yet!! Oh and then they will contact you as soon as you start making them look bad on social media this proves my point that hey don't really contact you when you complain via their own channels.
The documentation they provided on why they need access to your contact list via their app was an email from their customer care representative. What a joke that is, so they couldn't provide proof in that matter!!!