GV
G V

1 reviews | Active since Sept 2016

07 Sept 2016, 13:30

Going to the Limit for Awesome Service

<p>After spending hours trying to cancel a credit card and being sent from pillar to post I finally got through to a handful of people at FNB call centre who were willing to help.</p> <p>Marvin Muller, Elise Mohalakane and Mpho Motshwaraeu made my day. They were patient, attentive and explained what needed to be done.</p> <p>Finding call centre agents who are at the level of these exceptional people is like hunting for chicken's teeth. But thankfully they do exisit!</p> <p>They are assets to FNB and imho should be the ones training the call centre staff at FNB, to pass on their super customer care s****s.</p> <p>Thanks so much guys for helping me and most improtantly for ensuring that my issue was resolved to the highest standard.</p>

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Replies (2)
GV
G V's update07 Sept 2016, 13:39
Reviewer Update

not sure why the word s****s is blanked out!! Now it looks like foul language. Anyway guys it is your s**** I was referring to.

FNB (First National Bank)
FNB (First National Bank)'s reply07 Sept 2016, 14:00
Official

Good Day GVermaak,

It is indeed pleasing to receive complimentary remarks about staff that have given quality service to customers.

We value our relationship with you our customer and would like to continue building on it.

Thank you for taking the time to let us know.

Reference: ********** .

Kind regards

Complaints Resolution

Melinda Duvenhage

Email address: **********

Tel number: ********** (option one)