EV
Elizabeth V

1 reviews | Active since Jul 2009

27 Aug 2015, 06:09

Going through the same hassles....AGAIN!

I opened a second business account with FNB. All they need to do is send me the KYC form to complete and it's day 2 after my application and I am still waiting. I have sent in my ID and proof of address as advised by your call centre as that will \activate"the email that needs to be sent to me yet I haven't heard anything since Tuesday morning. Last time it took me two weeks to get this done. And although I like the convenience of having all my accounts at one bank"

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply27 Aug 2015, 08:29
Official
Hello client54,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is 748336.

Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)