Going in circles at FNB call centers, nobody know how to help me

I am sick and tired of going in circles with your call centers, I have app**** for a smart ID and tried to get a booking, I've been given multiple numbers and your agents just simply transfer without informing me and one even ignored me. Nobody can help me with my enquiry for a booking with FNB Cornubia mall for a smart ID which I already paid for. The Home Affairs website keeps saying FNB is unavailable. I have been banking with you for over a decade and clearly I'm getting no service. Not one of your agents are willing to help me and all I do is get transferred or cut off.