Going from great to worse

I move to private clients the other thinking I'll get a great service now and all the benefits. I was stuck next to the highway late at night in a very unsafe spot. I phoned to get road side assist. Not once did the person asked if I am ok nothing, he said to me he needs to verify my petrol card. After 10 minutes phoned me back saying he can see my card but its not activated and can't help me and put the phone down. Not once was FNB concerned about my well being nothing. Luckily my wife had AA and they send someone immediately and every 5 min phoned to see if we are safe and ok Next day I phoned FNB to sort it out it took 8 hours to talk to a supervisor. She said it was a bank error why the card wasn't activated and she is sorry. Worst service I have been getting from FNB. I had so many issues getting my cheque card and still waiting for my wife's credit card. In the wait I ordered her Discovery Credit Card and I'm still waiting for my wife's from FNB. I order a Dell laptop from FNB last Thursday at the end of the process it said an error occurred they will phone me... I am still waiting. I really need that laptop asap since it is for work. FNB service is going down the drain