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Raakhee P
1 reviews | Active since Feb 2010
17 Apr 2019, 19:13
Going back on their promise
Long story short, FNB promised to refund me R800 as per a call made to me by Jeffrey from credit card division. However, today I received a call from his supervisor /manager/team member saying that under no circumstances will they honour such refund.
I am totally disgusted. If they can go back on their word for this, what else am I going to be cheated of? Wish I had never upgraded my account...
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Replies (2)
FNB (First National Bank)'s replyOfficial
18 Apr 2019, 09:22 Good Day,
We would like to sincerely apologize for all the inconvenience caused. Kindly use the below reference. A complaint has been re logged on your behalf and referred to the relevant department with *** who will investigate and provide you with feedback.
Kind Regards, Hello Peter Complaints Team *** (option one)
We would like to sincerely apologize for all the inconvenience caused. Kindly use the below reference. A complaint has been re logged on your behalf and referred to the relevant department with *** who will investigate and provide you with feedback.
Kind Regards, Hello Peter Complaints Team *** (option one)
FNB (First National Bank)'s reply18 Apr 2019, 09:22
Official
Good Day,
We would like to sincerely apologize for all the inconvenience caused. Kindly use the below reference. A complaint has been re logged on your behalf and referred to the relevant department with *** who will investigate and provide you with feedback.
Kind Regards, Hello Peter Complaints Team *** (option one)
We would like to sincerely apologize for all the inconvenience caused. Kindly use the below reference. A complaint has been re logged on your behalf and referred to the relevant department with *** who will investigate and provide you with feedback.
Kind Regards, Hello Peter Complaints Team *** (option one)
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Raakhee P's updateReviewer Update
25 Apr 2019, 09:08Still no contact from FNB....
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Raakhee P's update25 Apr 2019, 09:08
Reviewer Update
Still no contact from FNB....