Gloomy Christmas thanks to FNB

Item: FNB (First National Bank)
Rating: 2
Author: Lelani S

As with every other month I transfer a large sum of money from my cheque account to my credit, So technically the account is paid up each month. This month after I transferred my entire December spent to my credit card, you have reduced my limit!! and after the fact, you send out an sms \due to responsible lending we have reduced your credit"- No warning ahead of time"

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Replies (1)

FNB (First National Bank)'s replyOfficial

03 Dec 2015, 10:44

Hello Lelani Steffens,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 826295.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)

FNB (First National Bank)'s reply03 Dec 2015, 10:44

Official