Global Payment - Not released even though all supporting documents have been provided

If there is one thing we know is as small businesses we operate invoice to invoice, we were expecting a global payment from FNB Namibia, for furniture removal services, When I followed up why it had not reflected the forex team confirmed that they received it but it is with their compliance department. I followed up in which they required further information and documentation for the transaction, like what was it for, service rendered, invoice, standard regulatory requirements which I send back to the investigator, the lady without acknowledging our email sends the same email back says we didn't send her all the documentation on the email, luckily I had it open, and read her own mail back and ask her what did she not get back, only then she mentions other transactions from Namibia, one that occurred on the 21st of Jan the other on the 19th of Dec, which sum up to R1050 (Rolls eyes) its only on that back on forth I deduced she is looking for supporting invoices for those transactions, which have nothing to do with the transaction on hold, mind u, if u were to flag suspicious transactions why didn't they flag them within the 7 days when they occurred? why now never mind the amount also why was I the one that had to deduce she was looking for these invoices as well as it was not stated on her mail, including other company registration documents and certificates which was not stated on the mail by their investigator, who by the way does not acknowledge mails so if you don't follow up u won’t know where it is at in the process. In the meantime, our work is on hold, we cant pay drivers, we literally, cant pay internet, marketing insurance, we literally cannot work, our account is going on negative due to charges our debit orders are bouncing because their investigators don’t seem to know how to do their job and apply logic. I don't want want to mention her by name but have already seen so many complaints of this lady here on Hello peter dating way back so the fact that she is still doing this job and her attitude persist especially since based on the reviews here it seems she reserves it for the black customers only, it means she runs unchecked, which tells me FNB not only agrees with her behavior but condones it, not a good look for the bank, u don’t want your customers questioning if your stuff is qualified to do their job. That time my husband/partner is from Namibia his family and friends still reside in Namibia, you would think common sense would prevail?