Global Payment Not Received by Beneficiary More Than A Month After Being Debited From My Account!

Terrible service from FNB!!!

I made three global payments of 9900USD (Payment 1 - R018HW0Z90), 1500USD (Payment 2 - R018HX2KP0) and 1000USD (Payment 3 - R018H21TQ0) almost 45 days ago into the very same beneficiary's bank account, and the beneficiary's bank account has still not been credited for Payment 3. To date, FNB has NOT been able to provide a valid and convincing reason why Payment 3 has still not been received by my beneficiary after payment was effected over a month ago. Also, it is important that the money has not been reversed into my account. The inconvenience caused by this terrible service cannot be quantified and I am extremely disappointed by a bank that I used to have so much esteem and respect for. This has now confirmed my decision to use other South African banks months ago.

It is also important to note that Payment 1 took A LOT of time (three weeks) and effort (follow-ups, frustration, energy, etc) before eventually going through.

I am not the type to write bad reviews about services received, but my consternation and disgust for this experience has now gone out of proportion. This inconvenience has ended up costing me way more money at the end of the day as the money was meant for a matter of urgency. I have been in contact with different agents from the Forex department and none of them seems to be willing to really assist unless I put pressure on them. Even so, their responses are really not convincing at all. The agents that I have been in contact with are Darrian Appoo, Phumile Mabaso and Ambretha Govendor.