Global Account Lacks Customer Service and Problem Solving

I'm very disappointed that FNB sells global account cards to people yet they do not have the knowledge or skills to solve international inquiries. Please be very aware that there is a high chance you will be stuck without support when you are abroad and your card stops working. I have submitted multiple requests for assistance on secure chat without success. When I finally posted something on Hello Peter they contacted me to let me know the reason for my card not working is because I have to use a card machine with a PIN. Great, so I asked the merchant to do that, and guess what, my card is still not working. So I e-mailed FNB again on October 19th and October 29th to inform them that my card is still not working and up to today I have had zero replies. They have no critical thinking skills to resolve complex issues and would rather just leave the client hanging without any support or help. Stay FAR AWAY from this bank if you want to travel internationally and need to use a multi-currency card.