Global Account Fees

I was *******, misled and **** to by Karabo Thebe of the FNB contact centre after he advised me that Global account and cards carry NO fees. I have called FNB, sent from pillar to post and finally someone at FOREX called and said he would email the contact centre manager, Fatima Mohammed and Karabo Thebe's supervisor Karabo Mojapele about my complain, I still have not been contacted to resolve this issue. I was also not copied on the mail. Now I sit with Global accounts carrying fees of $20, 15GBP and 17 Euros, I was told do not exist. This material information was omitted and even when I asked Thebe, he said there are no fees. I have emailed Karabo Mojapele and Karabo Thebe and I have not received a reply, emailed them on 21 August 2019. This is unacceptable, when you have problems at FNB, you received no help, and all Forex, Contact Centre and Premier banking people don't know how customers are to escalate issues. I'm fed up with this bank, it’s so frustrating to have a company handle your financial affairs and when you have an issue, everyone turns a deaf ear. Truly one is left to shop elsewhere for better customer care.