Global account card

Opened a Global account. After receiving the email confirmation or even during the sign up process I was never asked if I wanted a card. I assumed that it comes with the account because without the card you can't access the airport lounge which is one of the perks. Went into FNB and the lady at the door told me that I had to apply for the card. She said I could do it on app. Tried to do it on the app with her help but there was no option to order a card! Then she said I must do it on the computer so took me to one of the computers in the Bank. Logged in but again no option to order the card. Then she said I must call someone. That person asked if my account was locked. No it wasn't but surely they would know. They are the Bank after all! Transferred me to someone else but was cut off. The lady helped try another number. Eventually that person ordered the card for us which would be ready after 3 to 5 days. Received a SMS that the card was ordered. Was expecting a SMS telling me the card was ready. Nothing received so called the Bank who confirmed it was ready for collection. What a waste of time for something that should be simple!