Global Account

I would just like to mention that I am very frustrated with FNB regarding Opening Global accounts. Firstly the information provided on the website is not significant. Once you try and find out more, you dont get sufficient answers. Then I get advised by Forex department to go to a branch. I asked any branch they say Yes. So I go to my nearest Branch (Hillcrest) to speak to a consultant. Once I arrive there, I get informed that they dont handle Global Accounts and just want to put me back in touch with Forex. Eventually I spoke to a consultant who advises me to go to Brooklyn Branch. But she also phoned Forex department and try and get the information I requested. ( it was a simple request) i wanted to know about charges to the account) because online the charges for Global acvount is still for Jun 2016. Eventually I was transferred to travel desk, who assisted me, cause my query was regarding opening a Global account and to use it for travel later. So happy with the information I receiced I opend a Global account online (because its quick and easy) received my message with account number. The account reflects on my banking profile. The message also said I will receive a email shortly witn next steps. I still havent receive my email, so this morning I phoned the number that was provided with on the message to try and find out why my Global account is not active yet. 0 ********** 27. My call was answerd and then they could not assist and transferred me to telephone banking, who transferred me to Forex and then Forex informed me thar I should go in to a branch and make a deposit to the account to have it activated. So now I am furrious. Because why the whole procedure for online of I have to go into a branch anyway. Why cant I just make the deposit online. Currently FNB processes are so confusing I fear if I go to a branch, they will just not be able to help me. And today is Payday so I will have to que to get this done. What is the use of online banking of I still have to follow a manual process.

Regards Hannelize Marcus