IV
Ivan V

1 reviews | Active since May 2010

22 Feb 2017, 11:56

Global Account

<p>Good day FNB,</p> <p> </p> <p>On the 10th of February I tried to open one of your advertised products – Global account via FNB internet banking and received an instant error. Then I phoned your forex department and they advised me to how to apply for via email. I prepared all the forms requested on the same day and submitted it to suggested email address -> ********** Week passed, nothing happened. I then phoned Forex department again and spoke to one of consultants and received feedback that someone is busy with my request. Then I waited few more days, nothing happened again. Again decided to phone your forex department and spoke to consultant named Veronica and she suggested again “someone” will communicate to me via email. Guess what, that was last week and nothing happened again. In the meantime, I also got in touch with RB Jacobs via Facebook and he also chased that “someone” from your forex department but at the end that didn't really help that much as I am still waiting.</p> <p> </p> <p>Can someone from FNB please come back to me and let me know what seems to be a problem here? Can FNB open that (advertised as "open instantly via FNB internet banking) Global account for me or not? After waiting almost two weeks and chasing that magical “someone” from your forex department I think it is professional that you come back to me with some clarification and proper feedback.</p> <p> </p> <p>Thanks.</p> <p> </p>

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Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply22 Feb 2017, 12:14
Official

Good day Mr. ivanV

Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.

We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.

Thanks regards

Rahim Salamaan

FNB Hello Peter Complaints Resolution

(W): ***

E-mail: ***

IV
Ivan V's update23 Feb 2017, 18:25
Reviewer Update

Good day Rahim,

Can I please have an update to my complaint above?

Thanks.