Glad I switched from FNB after 15 years... Don't be fooled by there punch lines!!!!!

FNB complaints department rep**** to me basically to shut me up after numerous emails saying I cannot get refunded, at the end they stated they will deal with the consultant for providing me incorrect information, however when I asked and what about me as a client, no Reply and I will be ignored like previously when money that I deposited in my cc was taken out, if the complaints department handle there issues this matter just to get rid of the client I can only imagine the bank as a whole, after being with FNB FOR 15YEARS I'M GLAD I CHANGED BANKS CURRENT BANK IS MORE FRIENDLIER and they know the meaning of going the extra mile, I need feedback to which higher platform my concerns can be heard, not the same two people that have been dealing with my complaint