NB
Natalie B

1 reviews | Active since Dec 2014

01 Dec 2017, 11:13

Giving products i didnt sign up for

Some one signed me up for a sim data bundle which i clearly stated i dont want, yet money was debited from my account. Please pull the call and refund my money back to me. This is a case of pure incompetence on your path signing up clients for things they dont want. if this issue does not get resolved and my money refunded i will take this matter further.

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply01 Dec 2017, 15:59
Official

Good Day,

I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.

Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.

Complaint reference number ***NF was issued for your complaint.

Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one